You can register via the ‘Register’ button, at the top right of the main menu. Here you create a username and password, which you can then use to log in. You can do this via the ‘Login’ button, also in the main menu.
You can register via the ‘Register’ button, at the top right of the main menu. Here you create a username and password, which you can then use to log in. You can do this via the ‘Login’ button, also in the main menu.
To make a booking, you must register, log in, and request a reservation via our website. Once the reservation has been accepted and confirmed by us, it will be converted into a booking.
The booking is finalized after you have made a reservation and received a reservation confirmation. This confirmation will be provided as soon as possible after completing the reservation and serves as your travel voucher. The details of your booking are stated therein.
Yes, the information in your booking is final after you have received the reservation confirmation from Cap du Golf.
Any additions or changes to the reservation can be made free of charge up to 48 hours after confirmation. After these 48 hours, the confirmation serves as proof of the existence and content of the agreement.
The cancellation policy varies depending on the time of cancellation and the specific conditions set by the landlord. Therefore, always make sure to check the cancellation conditions at the time of booking. In general, cancellation costs apply. These amount to at least 35% of the rental price if the cancellation is made eight (8) weeks or longer before the rental period commences. The cancellation costs amount to 100% of the rental price if the cancellation is made within eight (8) weeks before the rental period commences. Any cancellation costs will be settled with the deposit paid or the remainder of the rental price.
The total number of people is usually determined based on the number of guests you specify during the booking process. When counting people, both adults and children are included, unless otherwise stated in the specific conditions of the landlord. Babies and very young children are usually not included in the total number of people, unless specific rules or age restrictions are stated. Please note that the rules regarding ages and the counting of people may vary per accommodation and landlord. Make sure you specify the correct number of guests, as this may affect the costs and availability of the accommodation. The maximum number of guests that can stay in the accommodation is stated in the booking confirmation.
The information you receive before you travel, including details about the accommodation, check-in and check-out times, specific house rules and other relevant travel information, is provided in the booking confirmation and any additional communication from the landlord after the booking has been confirmed. It is important to read these documents and communications carefully before you travel, so that you are well prepared for your stay.
The information you receive before you travel, including details about the accommodation, check-in and check-out times, specific house rules and other relevant travel information, is provided in the booking confirmation and any additional communication from the landlord after the booking has been confirmed. It is important to read these documents and communications carefully before you travel, so that you are well prepared for your stay.
Yes, it is important to confirm your reservation before you arrive. We recommend contacting the key manager at least two (2) hours in advance to inform them of your expected arrival time. This helps the landlord to ensure that your arrival runs smoothly and that everything is ready for your stay. The contact number of the key manager and any specific instructions will be provided in the booking confirmation or additional communication from the landlord. It is always wise to consult this information to plan your arrival properly.
To obtain the key and be received on site, you must contact the key manager at least two (2) hours in advance. Provide your expected arrival time and make further arrangements for a smooth transfer of the key. You will receive the telephone number of the key manager and any specific instructions in the booking confirmation or in additional communication from the landlord.
The check-in and check-out times can be found in your travel documents, which you will receive approximately two weeks before your arrival date. These times may vary depending on the accommodation and are carefully stated in the documents to ensure that you know exactly when you can check in and check out. We advise you to check these times carefully before you travel, so that you can plan your stay smoothly.
We ask you to respect the check-in and check-out times as stated in your travel documents. If you still want to arrive earlier or leave later than the specified times, you are advised to contact the key manager or landlord in advance. Any requests for earlier arrival or later departure are subject to availability and must be arranged and agreed with the landlord in advance. Additional costs may apply for such requests.
If, after the start of the rental period, you decide to leave the accommodation earlier than indicated in the booking confirmation, you can do so. However, in that case you are not entitled to a refund of (part of) the rental price, unless you have agreed otherwise in writing with the landlord.
It is advisable to always contact the landlord in advance if you want to bring extra guests, so that the correct arrangements can be made. Extra guests may only stay in the accommodation with the prior written consent of the landlord. In any case, extra (accommodation) costs will be charged for each extra guest. It is important to respect the maximum number of guests as stated in the booking confirmation. If this number is exceeded without prior permission from the landlord, the landlord reserves the right to request the tenants to leave the accommodation immediately. In that case, you are not entitled to a refund of the rental price.
The instructions and guidelines for what you should check upon arrival are usually provided by the landlord or the key manager of the accommodation via the booking confirmation or additional communication. It is important to read and follow these specific instructions and guidelines carefully to ensure that your stay runs smoothly and any problems are resolved in a timely manner. Any damage or deficiencies found must be reported to both the landlord and Cap du Golf.
If you have a complaint about the accommodation, you must first report it directly to Cap du Golf. If the complaint is subsequently not resolved to your satisfaction by the landlord, you must motivate your complaint in writing and provide it with relevant supporting documents (such as photos and statements) and submit it to Cap du Golf within 24 hours of the complaint arising. Cap du Golf will then try to mediate between you and the landlord to further resolve the dispute. It is important to follow the indicated procedures to handle your complaint correctly.
Yes, it is wise to take out travel insurance when you stay in accommodation via Cap du Golf. Travel insurance can protect you against unforeseen events during your trip, such as medical emergencies, loss of luggage or other unexpected situations. Good insurance offers peace of mind and ensures that you are well prepared for possible setbacks during your stay.
The payment is made according to the instructions stated in the booking confirmation. Usually you must make a deposit within seven (7) days of receiving the booking confirmation, followed by payment of the remaining invoice amount, no later than eight (8) weeks before the start of your stay. For bookings made within eight (8) weeks before the start of the stay, the full rental price as stated in the booking confirmation must be paid immediately.
The payment is made according to the instructions stated in the booking confirmation. Usually you must make a deposit within seven (7) days of receiving the booking confirmation, followed by payment of the remaining invoice amount, no later than eight (8) weeks before the start of your stay. For bookings made within eight (8) weeks before the start of the stay, the full rental price as stated in the booking confirmation must be paid immediately.
A deposit may be required for your booking. If this is the case, it will be stated in the booking confirmation. The deposit must be paid before arrival and will be refunded within fourteen (14) calendar days after your departure, minus any damage costs.
Payment is only possible via bank transfer. You will receive an invoice for this.
As a tenant, you pay the payments prior to the stay, including the deposit and the remaining amount, and not upon arrival. In some cases, a deposit must be paid upon arrival. In that case, this will be stated in your booking confirmation.
If no damage to the accommodation has been found and the accommodation is left in good condition, the deposit will be refunded to your account within fourteen (14) calendar days after your departure.
It is important to consult the cancellation conditions and specific instructions in your booking confirmation for detailed information about costs and procedures in the event of cancellation. We advise you to contact Cap du Golf as soon as possible if you want to cancel your booking. Cancellations must be communicated in writing. You can contact us via the contact details on our website. Please note that cancellation costs may apply, depending on the time of cancellation and the conditions set by the landlord. You can find the amount of these costs in the specific conditions of your reservation. Any cancellation costs will be settled with the deposit paid or the remainder of the rental price.
It is important to consult the cancellation conditions and specific instructions in your booking confirmation for detailed information about costs and procedures in the event of cancellation. We advise you to contact Cap du Golf as soon as possible if you want to cancel your booking. Cancellations must be communicated in writing. You can contact us via the contact details on our website. Please note that cancellation costs may apply, depending on the time of cancellation and the conditions set by the landlord. You can find the amount of these costs in the specific conditions of your reservation. Any cancellation costs will be settled with the deposit paid or the remainder of the rental price.
The landlord may decide to cancel a reservation for certain reasons, for example if the (down) payment is not made or not made on time, after one or more reminders and/or reminders. In the event of cancellation due to force majeure, the landlord will make every effort to offer you alternative accommodation based on availability and taking into account your specific wishes. Force majeure may include various situations, such as natural disasters, fire, or other unforeseen circumstances that make it impossible to provide the reserved accommodation. If it is not possible to find a suitable alternative or if you refuse the offered alternatives, the landlord will refund the rental price paid to you within seven (7) days.
Please note that the exact conditions and reasons for cancellation by the landlord may vary and that you should always consult your specific booking confirmation for detailed information regarding cancellation by the landlord.
Yes, it is strongly recommended to take out cancellation insurance for your stay. Cancellation insurance offers you financial protection in the event that you unexpectedly have to cancel or change your travel plans. It can help you cover any cancellation costs and protect your investment in your stay. Make sure you understand the terms and conditions of the cancellation insurance and have the coverage that meets your specific needs.
As a tenant, you are responsible for any damage to the accommodation and associated properties during your stay. We recommend that you handle the accommodation with care and report any damage immediately to the landlord and Cap du Golf. This way any damage can be resolved quickly and we can ensure that your stay remains as pleasant as possible.
As a tenant, you are responsible for any damage to the accommodation and associated properties during your stay. We recommend that you handle the accommodation with care and report any damage immediately to the landlord and Cap du Golf. This way any damage can be resolved quickly and we can ensure that your stay remains as pleasant as possible.
Whether you can bring your pet on the trip and whether there are any additional costs involved is stated in the description of the accommodation on our website. In some cases, pets may be allowed, but it is important to check the specific conditions and any additional costs associated with the stay of pets for the accommodation you wish to book. This way you can ensure that your pet can travel comfortably and that there are no unexpected costs. Pets are only allowed if written permission has been granted in the booking confirmation. In all other cases, pets are not allowed. Pets brought along do not have access to bedrooms and swimming pools.
The swimming pool and garden are maintained by a professional engaged by the landlord. This person does not have access to the accommodation itself, but is responsible for maintaining the garden and the swimming pool. The maintenance is usually carried out weekly to ensure that you can enjoy a well-maintained outdoor space during your stay.
Yes, you can use Wi-Fi and TV reception in the accommodation. The use of Wi-Fi is free of charge for tenants. However, it is important to note that the use of Wi-Fi is subject to a ‘fair-use policy,’ which means that you should use the Wi-Fi connection reasonably and responsibly. In addition, it is good to know that the landlord or Cap du Golf cannot give any guarantees regarding the operation or use of the available Wi-Fi/internet connection.
You are welcome to bring your own electronic equipment to the accommodation. However, it is important to note that it is not permitted to connect the accommodation’s electrical connections to equipment with a high charging load, such as air conditioners, electric bicycles, or electric cars, unless explicitly stated otherwise in the booking confirmation. For specific guidelines regarding the use of electronic equipment, we recommend that you consult our terms and conditions and check any additional information in the booking confirmation.
You are welcome to bring your own electronic equipment to the accommodation. However, it is important to note that it is not permitted to connect the accommodation’s electrical connections to equipment with a high charging load, such as air conditioners, electric bicycles, or electric cars, unless explicitly stated otherwise in the booking confirmation. For specific guidelines regarding the use of electronic equipment, we recommend that you consult our terms and conditions and check any additional information in the booking confirmation.
Yes, there are specific house rules that guests must adhere to. These house rules will usually be provided in an information folder that is present in the accommodation. We recommend that you read these house rules carefully upon arrival, as they may vary depending on the accommodation and the owner. These rules may relate to matters such as smoking, pets, noise levels, use of the swimming pool, and other aspects of the stay to ensure that everyone has a pleasant experience. It is important to respect these rules to avoid any inconvenience and to enjoy a carefree stay.
No, smoking is not allowed in the vacation home. Smoking can cause damage and nuisance to other guests. The specific rules regarding smoking will be stated in the owner’s house rules, which are present in the accommodation. We recommend that you read and respect these rules to ensure that everyone has a comfortable stay. In many cases, guests who wish to smoke are advised to do so outside, in designated smoking areas, to keep the accommodation clean and smoke-free. Any ashtrays present are therefore only intended for outdoor use.
